Terms And Conditions
We're assured that you'll certainly be satisfied with your purchase from our store because each and every item is inspected and tested for quality manually. Though we agree that not all customers are the same and each one is unique, so we are flexible to fulfill your specific needs. Client care and services are our main concerns.
Receiving your order is usually assured! In case your package is missing or lost, we're going to ship another one and we'll pay for the cost.
We accept Credit card payments and Bitcoins only when ordering on the website. For wholesales we accept Bank transfers and money orders.
All orders are shipped out of our warehouse in China straight to your door, you should always receive an order confirmation and tracking number by email. You can then follow the tracking updates to keep up to date with your shipment. Kindly allow up to 10 days after shipment before contacting regarding a shipment's status. Always make sure your shipping details (Adress and phone number mainly) are correct, we aren't responsable for reshipping if the address provided was wrong. We won't guarantee there will be no import taxes, that is not our responsability, it's the buyer's.
For some reason, if you're not happy together with your order, make sure to let us know right away, so we can work things out.
We shall offer you directions on returning your item(s). For a refund, you need to return your purchase within 3 times after receiving it. You have to ship back your package via courier, in your own expenses, and email us the tracking quantity and order reference to apply for a refund. Refunds are made to the same Credit Card used for payment, and could process for up to 7 working days after we get back the returned goods and inspect for any damages.
Please include the following information when emailing our customer support. It would speed-up the process of returns.
What you need to provide:
Your full name and phone number.
The order reference and amount paid.
The exact date you have placed the order and the date you have received it.
All The products and quantity ordered.
An explanation of the dissatisfaction and your best solution.
Terms and Conditions: Sale of Goods - Online and by Phone
IMPORTANT: PLEASE READ
WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS, WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE.
BY PLACING AN ORDER AND/OR USING OUR WEBSITE YOU AGREE TO BE BOUND BY THESE CONDITIONS AND TERMS.
YOU SHOULD PRINT AND KEEP A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.
In these Terms:
"Website" means Our website at www.izbshoes.com.
"Goods" means the goods which We will supply to You in accordance with these Conditions and terms.
"Order" means an order which You place with Us detailing the Products You wish to buy from Us.
"We/Us/Our" means IZBSHOES
"You/Your" means you, the person using Our Website and/or buying Items from Us.
HOW THESE CONDITIONS AND TERMS APPLY
The Terms in Section A explain how Our Website must be used. They apply to ALL users of the Website. We may amend the Terms from time to time and You are advised to check them regularly for any changes that We make.
Part A - Terms of Website Use
1. About this Website
This Website is aimed at consumers. The information on this Website is in English, all communications will be in English and the Website is designed to comply with English law. You may be viewing the web site in a market in which we do not commonly sell Our Goods and We cannot be held responsible for noncompliance with any local advertising or other laws in relation to this Website or its contents. We may restrict access to some parts of the Website to users who have registered with Us.
2. Our Rights in the web site
You must not in any way copy, reproduce or use any trademarks, logos or brand names that appear on the Website. Linking to Our Website on other websites is at Our discretion and We might require that You stop providing links to your Website at any time.
We may use any info that You upload to the Website as We decide and We might also disclose that details to third parties.
3. Website Content
We may change, remove or adapt the content of Our Site anytime and without advance notice.
We may provide links to other websites. If we do this, those links are provided for Your convenience only and We can not be responsible for this content or availability of those websites or Your use of them.
We do not guarantee that this Website will always be available or be free from error, virus or similar.
We are under a legal duty to supply Products that are in conformity with the Contract and we aim to ensure that the product images on Our Internet site are as accurate as possible, but there may be slight colour variations between the Goods and the images shown online.
4. How you must use this website
Submissions or comments by You that are at all defamatory, abusive, obscene, unlawful, sexist, racist or may in any way cause offence to any person are strictly prohibited.
You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person, including but not limited to other users of this Website.
All information that You submit should be accurate, truthful and should not be copied.
You must use Your own identity at all times when using the Website and really should ensure that all information You provide is accurate and up to date to the best of Your knowledge. You mustn't use information about any additional person, except if You have their permission to do so.
You must not corrupt the web site, flood it with information causing it to malfunction or use any features which may affect the Website such as any worms, viruses or similar harmful elements. The utilization of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.
We will not be liable for any loss or damage that You suffer as a result of any harmful material infecting Your computer, data or various other material due to Your usage of Our Website.
If You have a password as part of Our security procedures, You need to treat that info as confidential and must not disclose it to anyone.
We may refuse usage of this site to anyone who does not adhere to these Terms.
Part B - Conditions of Sale
5. Our Agreement for the Sale of Goods and the Ordering Process
5.1 The Website displays Products that are advertised for sale, and gives information about them. By advertising Goods on the Website, We are inviting You to place an Order with Us. If You place an Order, We are not obliged to accept that Purchase. The Contract between You and Us will only be formed and completed upon actual despatch of the Goods to You (Neither submitting an electronic order form, nor completing the checkout process constitutes Our acceptance of Your Order). You may include any number of items within a single Order, subject to any restrictions set out in these Terms or on the site. Each Purchase You place will be a separate Agreement between Us. We reserve the right to refuse to supply Goods to any person.
5.2 Any variation of the Contract by You must be expressly agreed between You and Us.
5.3 The following paragraphs explain the process that You will need to go through to put an Order and how the Contract for the sale of Goods between us will be formed. This section also explains important details about payment and delivery.
Step 1 1 - Choosing Your Goods
You can select a product for purchase by clicking on the item that You are interested in, and then clicking on "Add to Basket".
Step 2 2 -Reviewing Your Basket
You can review the products that You have added to Your basket. You can change the contents of Your basket by amending the quantity of Goods You want to order (which may be at the mercy of a maximum number of Items, per size from time to time), removing any unwanted Goods by clicking 'Remove' and viewing the basket total value. You can also enter any promotional code that You may have. Entering a valid marketing code and clicking 'Redeem' will update the basket total. You can then continue shopping and adding to Your basket if You wish or if You don't want to buy anything else, go straight to the next step.
Step 3 3 - Going to Checkout
Once You have finished shopping, You can proceed to Checkout by simply clicking "Checkout Securely" or by hovering over the basket icon in the top right hand corner of the page and then clicking "Checkout".
Step 4 4 - Customer registration
You will then be asked whether You are a guest or an existing customer. To register as a guest customer, You will be asked to provide Your e-mail address. We will then store that information for the purposes of processing Your Order, but it will not be recognised next time You visit the Website. Existing customers will be asked for a password and e-mail address to login, each time an Order is placed. Alternatively, You have the option to pay with PayPal at this stage by clicking on the PayPal link.
Step 5 - Completing Your Address and Delivery Details
If You are a guest Customer, You'll be given a list of delivery options.
After you have chosen Your option, You will be asked to enter Your chosen delivery address. If You are an existing Customer, You'll be shown a listing of any delivery addresses You have previously entered. You will have the option of selecting the same address for Your billing address. Alternatively, on the next screen You can enter a different billing address. You need to provide us with the correct address details. We will never be liable for any delay or failure of delivery as a result of Your failing to supply accurate address details.
Step 6 - Your Purchase Summary and Payment Information
You will then have to choose Your payment method and enter Your payment information. Please check this information very carefully. You'll then be given the option to save such details for Your next visit. If you are a existing client and you have previously saved Your payment details, they will appear here. Your Order summary page will appear in the proper hand corner. This includes details of the Goods in Your Purchase. You should check the details carefully at this time, as this is the final stage in the Order process at which You can correct any mistakes or change the Goods that You want to Order. You can do this by returning to the home web page and completing the procedure lay out above again. In case you are happy with Your Purchase, click "Place Order & Pay".
Stage 7 - Placing Your Order
By simply clicking "Place Order & Spend", You are confirming that You have read, understood and accepted these Conditions. At this point Your Order will become submitted to Us.
Step 8 - Order Acknowledgement
Once We have received confirmation that Your payment has been authorised, a screen will appear thanking You for Your Order. You will be given an Purchase reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. You may print a copy of the Purchase acknowledgment and e-mail and keep them for Your records. Please note, Our acceptance of Your Order (regardless of the content of any emails we send you) will only take place on despatch of Your Purchase.
5.4 We may refuse Your Order or cancel Your Purchase if we decide it is reasonable to do so. This may include circumstances where:
5.4.1 We are unable to obtain authorised payment or the payment process is incomplete; or
5.4.2 We identify a product or pricing error on the Website; or
5.4.3 You fail to meet any criteria for eligibility of purchase which We might impose from time to time; or
5.4.4 We suspect that Your Order is related to fraudulent activity; or
5.4.5 You neglect to submit all necessary and relevant details to allow Us to fulfil the Order;
5.4.6 the products cannot be delivered to Your chosen delivery country due to export controls or brand restrictions; or
5.4.7 Goods are unavailable or out of stock
5.5 We may contact You by phone or email to verify information before We are able to process and despatch Your Order, or We may be unable to accept it. For example, We may do this if Your Purchase is of particularly high value.
5.6 Certain Products will be delivered direct from some of our brand partners (“Brand Partner Orders”). You'll be notified that Your Order is a Brand Partner Purchase either at the point of buy or on despatch of the Goods. When Your Order is usually a Brand Partner Order, the contract for the sale of the products will remain between You and Us but all despatch and returns are directly from and to the brand partner. Promotions, discounts and Gift Card purchases are unavailable on Brand Partner Orders. For further information on Brand Partner Orders please click here
5.7 The Goods shown for sale on this Website are intended for private, consumer use and You must not resell Goods or offer them as a commercial enterprise. We will not be liable for any losses related to Your use of the Goods in the course of a business such as, lost profits, loss of business or business interruption. We reserve the right to limit the total value of Items that can be included in an Purchase. If the full total value of Goods in Your bag exceeds the limit that We may choose from time to time, then We will get in touch with You.
6. Price and Payment
6.1 Prices and delivery charges are as published on the Website when We accept Your Order. Prices include VAT and are in pounds sterling . Other local currencies will never be supported and international credit/debit card providers or banks will determine the exchange rate at the time We accept Your Purchase. These card companies or banks may add additional charges for processing payment which You will be liable to pay. We are not responsible for either these administrative charges or the exchange price chosen by those payment suppliers.
6.2 We take all reasonable care to ensure that the cost of the items indicated to You is correct, but We might amend prices at any time. If You notice there is a difference between a price at that time the Order is made and the price whenever we ship Your Order, You should inform our Customer Services and determine whether You wish to proceed with Your Order. If for any reason payment has already been taken, it will be re-credited to Your credit or debit account.
6.3 Offers and promotions on the site are subject to availability and We may change or withdraw them anytime and without notice. Nothing shall oblige Us to maintain offers or promotions for just about any period. Additional terms may apply, details of which will be displayed.
6.4 We must receive payment for the products and any delivery costs in full, cleared payment before they are despatched.
6.5 We acknowledge payment via Paypal and most major credit and debit cards including Visa, Mastercard, Maestro and American Express. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are at the mercy of validation and security checks, as well as authorisation by the card issuer and any additional conditions imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Purchase and We will not be responsible for any delay or non-delivery. You may also choose (depending on your country of residence) to pay via PayPal, WeChat Pay, Alipay, Union Pay subject to certain checks by those payment providers.
6.6 Your card provider may charge You for using Your card. Please check the terms and conditions together with your card provider carefully and in advance of submitting Your payment details.
6.7 If We do not have sufficient stock of Goods, We will notify You by e-mail or phone and Your credit or debit card transaction will be cancelled or refunded. We will do this as soon as possible and by no later than 30 (thirty) days from the date of Your Order. We will not be responsible for any compensation if the Goods that You order are not available for any reason.
If You Change Your Mind
7.1 You have a legal right to cancel the Contract (subject to certain exceptions set out below) without giving any reason within 14 days of the day after You receive the Goods. This is the “Cancellation Period”.
We will never be accountable for any costs associated with returning the products to Us.
7.4 The Goods must be returned unused and in good condition with the original packaging.
7.5 If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us; if You contact Customer Services we will try to provide You with an estimate of the courier cost.
7.6 We will ordinarily refund the full purchase price together with the standard delivery charge paid within 7 days of receiving the returned Products or proof of postage of the same. If You chose to pay extra for express delivery, We will only refund the price of standard delivery. Please note though that if You want to return only some Items but keep the rest of Your Purchase, You may not be entitled to a refund of the delivery charge.
7.7 You must take care of the products before You come back them to Us. We might reduce the amount We refund to You if You use them, damage them or otherwise do something beyond what is reasonably necessary to examine them (in a way that is more than you would be allowed to examine the merchandise in a shop) that reduces their resale value. We reserve the right to refuse the return and refund of certain Goods (such as swimwear and underwear) if there is a hygiene seal which has been broken or unsealed.
7.8 You do not have the right to cancel any Goods that have been personalised to your requirements (for example, football shirts featuring Your name).
If Things Go Wrong (Faulty Goods)
7.9 We warrant that the products that we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.
7.10 If You come back Goods to Us for a reason other than if You change Your mind, We will inspect the Goods and either replace them or refund the entire purchase price of the products if we accept that there is a manufacturing defect or other fault in the Goods. This is at the mercy of You returning the products to Us no later on than 30 days after Your receipt of the Goods.
7.11 We will replace the Goods or refund You, provided that the defect or fault is not; caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or if You fail to follow product instructions or if the products have been misused, altered or repaired without Our approval. Any refund will also include any delivery charges that You have paid and Your cost of returning the Goods to Us. If We do not find any fault or defect, then Your cancellation and refund rights are limited to those set out in paragraph 8.1 above, although this does not affect Your statutory rights. Subject to paragraph 9 below, the remedy in this paragraph 8.11 represents Our entire liability to You for any claim in respect of the products that the law provides, in so far as We are permitted to limit Our liability for you.
7.12 If You believe that Goods have a defect then You should not make any further use of them before returning them to Us. Nothing in these Terms shall impact Your statutory rights. These are Your rights granted by law and which cannot be changed by Us.
7.13 If You wish to return Goods in accordance with paragraph 8.12 You may return the Goods to Us in an unused, reasonable condition to the returns address in paragraph 8.
7.14 We will aim to process Your refund or replace the products as soon as possible, but will do so within 30 (thirty) days of You returning the Goods to Us. We reserve the right to send any Goods that You claim are faulty to Our inspections team.
7.15 Whenever You return Goods to Us, either because You believe they are faulty or because You change Your mind, We ask that Goods are returned to Us by recorded delivery or courier so that You have proof of posting. We will not be responsible for Products that are lost or damaged in the post.
8. Our Liability
8.1 NOTHING IN THE CONTRACT OR ELSEWHERE WILL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR ANY LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FRAUD OR LIABILITY THAT WE ARE RESPONSIBLE FOR IN RELATION TO CONSUMER PROTECTION RIGHTS OR FOR ANY OTHER MATTERS, WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
8.2 We are not responsible to You for loss or damage of a kind that We could not reasonably have foreseen, which results from You misusing the products, or loss and/or damage as a result of wear or tear or otherwise from a Good which is damaged after it was delivered to You.
8.3 Many of the Goods that We offer for sale are fashion items and may not be suitable for sports or other activities. You should therefore satisfy yourself that items are suitable for the type of sports activity that You wish to use them for.
9.1 We try to deliver the Goods within the indicative timescales shown on Our Website. References to "working day" shall mean any day of the week, excluding weekends and Bank Holidays in the United Kingdom. However, time isn't of the essence for delivery or performance and all delivery dates specified on our Site and in any correspondence are estimates only. This means that We will never be responsible if Items are delivered outside those times and We will not be liable for the consequences of any delay. If We are unable to deliver the products within the indicated timescale, We shall use reasonable efforts to tell You this by e-mail and give You an amended delivery estimate.
9.2 If the Goods You possess ordered are out of stock then We will let you know by e-mail.
9.3 If You Order more than one product, We usually do not guarantee that all Goods will be delivered to You in one delivery, and We reserve the proper to deliver in multiple consignments.
9.4 IN THE EVENT THAT YOU Order several product, We do not guarantee that Goods will be sent to You in a single delivery, and We reserve the right to provide in multiple consignments.
9.5 If the products or quantity that You receive aren't as You ordered due to Our error, you then should inform Us by phone or email using the contact details lay out at paragraph 8.2- as quickly as possible after You receive the Goods and become aware of the error. We will make good any error. We may also reimburse for you any delivery costs that You incur in sending the incorrect Goods back to Us.
However, we ask You to contact Us in advance to arrange Your return. Any Goods you get in error and intend to return should not be used by You.
9.6 Products will be delivered to the address that You provide in the Order process, however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. The delivery method that people use may vary based on the nature and number of the products. We will select what We think is the most appropriate delivery method for the Goods. For further information on deliveries please see Delivery Info
9.7 We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier We use to deliver the Goods. This may include leaving the Goods with a neighbour or in a safe place in or around Your property.
9.8 If the products are not delivered on the date expected, You should notify us of such non-delivery within 30 days of such failure of delivery.
9.9 As a result of various international carrier restrictions, certain products We sell aren't eligible for international delivery. This will either be detailed in the item product description, at the checkout stage when You add such items to Your basket or, in limited circumstances, We may have to cancel Your Order and issue You with a full refund.
INTERNATIONAL DELIVERY & CHARGES
9.10 Our Goods are sold to You on a DDU (Delivery Duty Upaid) basis. Where You have chosen an international delivery destination (outside of the EU), You should note that this may become subject to certain custom duties, taxes, fees or levies based on local legislation or customs regulations. It is the recipient of the Goods (which may not be You) who is responsible for the payment of these international import responsibilities and charges. If You place an Purchase for delivery to someone else, then You must make the recipient of the products aware of this payment obligation.
When placing an Order for a global destination beyond the EU, You should check any customs formalities and clearance for that destination which may affect Your decision to place the Order or affect the recipient’s receipt of the Goods. These customs duties, taxes and charges are outside of Our control and We cannot provide you with assistance in these processes.
11.1 We will not be in any way responsible to you for a failure to sell goods that you wish to buy; for a failure to comply with our obligations under the contract; or for costs or liabilities which you incur as a result of any conditions beyond our reasonable control - including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials and services, or terrorist acts.
11.2 The Contract between You and Us is binding. You might not transfer or assign Your rights or obligations to another person without Our express agreement. We may transfer or assign Our rights and obligations beneath the Agreement, or appoint third parties to assist Us in performing Our obligations at any time, provided that this will not reduce Our obligations for you.
11.3 If any clause of this Contract is found in any way to be void by a Court or other competent authority, then all other clause of the Contract will continue to apply.
11.4 If either We or You do not at any time act on any rights that we have under this Agreement, then it will not affect the rights of either of us to enforce any rights at a later stage. If either folks chooses not to rely on a right which we have, you won't affect any additional rights that either of us has.
11.5 The Contract is subject to English law and both We and You agree that any dispute arising under or connected to it will be decided by the English courts.
11.6 We may amend these Terms at any time and without notice to You. Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already placed an Order, the Contract will remain at the mercy of the version of the Terms that were in place at the time when You positioned Your Order, subject to any changes expressly agreed between You and Us.
11.7 Nothing in these Terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights that the law grants for you, which that law does not allow Us to change or limit.
11.8 A person who is not party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of it, which implies that only We and You have rights under it. This will not affect any correct or remedy of anybody that exists or is available otherwise than under that Act.
11.9 The Agreement is the entire agreement and understanding between Us in respect of its subject matter, and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the Contract, neither of us has relied on any representation or promise given by the various other or implied from anything said or written other than as specifically set out in the Agreement or on the Website. If You are uncertain as to Your rights beneath the Contract or You want any explanation about them, please write to or email our customer services department at the address lay out above.
11.10 We have a procedure for investigating complaints and for dealing with queries about Our Website. Please see our Customer Charter or contact client services: